iMessage for Ecommerce
Recover abandoned carts, send order updates, and drive repeat purchases via iMessage. 98% open rates and 3x higher conversion than SMS.
How It Works
Connect Your Store
Integrate Sendblue with Shopify, WooCommerce, or any e-commerce platform via Zapier, Make, or API.
Set Up Automations
Configure triggers for abandoned carts, order confirmations, shipping updates, and post-purchase follow-ups.
Send via iMessage
Messages are delivered as blue bubbles with product images, tracking links, and personalized offers.
Recover & Convert
Two-way replies let customers ask questions, request changes, or complete purchases via conversation.
Key Features
Abandoned Cart Recovery
Send timely iMessage reminders when customers leave items in their cart. Include product images, pricing, and a direct checkout link.
Order Confirmations
Instant order confirmation via iMessage. Include order details, estimated delivery, and support contact — all in a trusted blue bubble.
Shipping Updates
Proactive shipping notifications with tracking links. Customers get real-time delivery updates in their Messages app.
Product Recommendations
Send personalized product recommendations with images and links. Post-purchase follow-ups drive repeat sales.
Back-in-Stock Alerts
Notify customers instantly when sold-out items are back. iMessage's 98% open rate ensures they see it before stock runs out again.
Rich Product Images
Send high-quality product photos inline. Customers see the product right in their conversation — no links to click, no pages to load.
By the Numbers
Abandoned Cart Recovery via iMessage
Send a personalized abandoned cart reminder with product image and checkout link:
// Trigger: Cart abandoned for 1 hour
async function sendCartReminder(cart) {
const { customerPhone, items, checkoutUrl } = cart;
const topItem = items[0];
// Send product image first
await fetch('https://api.sendblue.co/api/send-message', {
method: 'POST',
headers: {
'sb-api-key-id': process.env.SENDBLUE_API_KEY,
'sb-api-secret-key': process.env.SENDBLUE_API_SECRET,
'Content-Type': 'application/json'
},
body: JSON.stringify({
number: customerPhone,
content: `Hey! You left the ${topItem.name} in your `
+ `cart. Still interested? Here's your `
+ `checkout link: ${checkoutUrl}`,
media_url: topItem.imageUrl,
send_style: 'invisible'
})
});
}Abandoned Cart Recovery via iMessage
The average e-commerce cart abandonment rate is 70%. Email recovery campaigns achieve 5-10% conversion rates. SMS does slightly better at 10-15%. But iMessage cart recovery through Sendblue delivers the highest conversion rates in the industry.
Why? It comes down to two factors: delivery and trust. iMessages bypass all carrier spam filters, so every cart reminder is actually delivered. And blue bubbles feel personal — not promotional — so customers are more likely to engage.
The ideal abandoned cart flow via Sendblue:
- 1 hour after abandonment: Send a friendly reminder with the product image and checkout link
- 24 hours: Follow up with social proof ("12 others are viewing this item") or a limited-time offer
- 48 hours: Final reminder with a discount code if the customer still hasn't completed purchase
Each message includes the product image inline and a direct checkout link. Customers can reply with questions, and your team (or AI agent) can respond in real time.
Order Updates & Shipping Notifications
Keep customers informed at every step of their order journey:
- Order Confirmation: Instant confirmation with order number, items purchased, and estimated delivery date
- Processing Update: "Your order is being prepared" with expected ship date
- Shipping Notification: Tracking number and carrier link when the order ships
- Delivery Confirmation: "Your package has been delivered" with a photo if available
- Follow-Up: Post-delivery check-in, review request, or product care instructions
These transactional messages have 98% open rates via iMessage, compared to email where order updates often get lost in promotional tabs or spam folders.
Shopify & WooCommerce Integration
Sendblue connects to Shopify, WooCommerce, BigCommerce, and other e-commerce platforms through Zapier, Make, or custom API integration:
- Zapier: Connect Shopify triggers (new order, abandoned cart, fulfillment) to Sendblue actions with no code
- Make: Build visual automation workflows that sync your store events with iMessage notifications
- API: Use Sendblue's REST API for custom e-commerce integrations with any platform or custom storefront
Setup takes minutes, not weeks. There's no A2P registration required for iMessage, so you can start sending immediately after connecting your store.
Ready to get started?
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Get API AccessFrequently Asked Questions
Can I integrate with Shopify?
Yes. Sendblue integrates with Shopify through Zapier, Make, or custom API integration. Connect Shopify events (new order, abandoned checkout, fulfillment created) to Sendblue messaging actions. WooCommerce, BigCommerce, and other platforms are also supported.
What's the ROI vs SMS for e-commerce?
iMessage delivers approximately 3x higher conversion rates than SMS for e-commerce messaging. Abandoned cart recovery rates of 10-15% via iMessage significantly outperform SMS and email. The higher open rates (98%) and trust factor of blue bubbles drive more clicks and purchases.
Can I send product images via iMessage?
Yes. Sendblue supports sending images, videos, and other media inline with your iMessages. Product photos appear directly in the conversation — no links to click or pages to load. This visual presentation drives higher engagement and conversion.
How do I handle opt-outs?
Sendblue supports standard opt-out handling. When a customer replies with STOP or similar keywords, you can configure automatic opt-out processing via your webhook handler. Sendblue also provides tools for managing consent and compliance with messaging regulations.